Refund Policy
We hope you are delighted with your plateandlinen.com purchase. However, if your order does not meet your expectations, we offer a refund in accordance with the terms below.
Eligibility for Refunds
To qualify for a refund:
- Products must be returned in their original packaging and in perfect, resalable condition.
- A refund request must be submitted within the allowed return period after delivery.
- Items that are personalised or custom printed are final sale and not eligible for refund or exchange.
- Products purchased from any sale section are also final sale and cannot be refunded or exchanged.
Return Process
To begin a return, please initiate a request through our Returns Portal at plateandlinen.com. Once your return request is submitted, you will be provided with instructions on how to send the items back to us.
Return Costs
Customers are responsible for the cost of returning items. Return labels may be generated via the Returns Portal and the cost of these labels will be deducted from the total refund amount.
Damaged or Incorrect Items
If an item arrives damaged or is incorrect, please contact us promptly and provide appropriate evidence within the required timeframe so that we can assist you.
Refund Issuance
Once returned items are received and inspected, approved refunds will be issued in accordance with the terms of this policy. Refunds will be processed back to the original method of payment or otherwise as directed on plateandlinen.com.
Non-Refundable Costs
Shipping charges originally paid at the time of purchase will not be refunded.
Changes to This Policy
We may update this Refund Policy from time to time. Continued use of plateandlinen.com after any such changes signifies your acceptance of the updated terms.